Cancelling, and refunds.

Any time, from the portal.

On your account page, open Plan & billing and choose Card & invoices — or send GET /v1/portal with your key, which returns the same link. Either way you cancel in Stripe's customer portal. Stripe asks why you are leaving — answering is optional, and it helps us improve. No notice period, nothing to email.

The key keeps working to the end of the period you paid for, then stops, and nothing is charged again.

Any payment, within five days.

• Any payment Ask within 5 days of any payment — your first payment or a monthly or yearly renewal — and it is refunded in full, no reason needed. Ask from your account page: Plan & billing → Ask for a refund. The subscription is cancelled and the key revoked. If you have changed plan since, see Changing plan below: only the change is refundable.
• When the money comes back Refunds are paid once a week. A request received by Thursday at noon (Toronto time) is refunded that Friday; a later one is refunded the Friday after. If that Friday is a public holiday, the next business day. What counts for the time limits on this page is when you asked, not when the refund is paid. Your bank then takes about 5–10 business days to show it. The key stops when you ask.
• Accidental purchases Paid twice, or bought the wrong plan by mistake? Tell us within 30 days of the payment. It is refunded in full if the key barely used it (a few test calls); a duplicate payment is always refunded. These refunds do not count toward the limit below.
• After 5 days That payment is not refunded. Cancel any time and access runs to the end of the period you paid for.
• No free use by refunding The 5-day refund is for trying Aurith, not for using it without paying. Refunds are counted per person or business — across every account, email address and card they use. After a third refund, that person's later payments are not refunded.
• Articles from a refunded payment When a payment is refunded, the articles received during that period must not be kept or used, and the key stops at once.
• Refund or chargeback, not both A payment we have refunded cannot also be disputed with your bank. Doing so, or disputing a payment instead of asking us, ends the account.
• Where the law says otherwise Nothing here takes away a refund the law gives you.

Change when you need to.

Move sideways or up any time; the difference is charged straight away, prorated to your renewal date. Move down, or to a shorter billing period, and the change takes effect at your next renewal; you keep your current plan until then. Packs and extra languages work the same way: adding is charged now; removing takes effect at renewal and is not refunded.

Once you change plan, the payment before the change is no longer refundable — only what the change itself cost. Within 5 days of a change, the Undo this change button on your account page puts you straight back on the plan you had and refunds what the change cost on the next refund Friday. The 5 days run from your first change in the billing period; several changes within them are undone together, back to the plan you started the period with. An undo counts toward the refund limit, cannot itself be undone, and is possible once in 30 days. No undo after a renewal, and none between monthly and yearly — for those, write within 5 days of the change.

One address.

Refunds are asked for on your account page (Plan & billing → Ask for a refund, or Undo this change after a plan change) and are paid on the refund Friday without anyone having to approve them. A third refund for the same person — across every account, address and card — is checked by a person first. For a duplicate or mistaken purchase, write to

hello@aurith.ca, from the address on the subscription. A chargeback instead of an email revokes the key at once — see Terms — so write first.